Refund policy

Returns & Exchanges

We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 15 days of receipt for most items in new condition.

1. Please contact Customer Service via veracrystaldiy@outlook.com, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.

2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing. 

3. Drop off your package at the local post office and pay for the return shipping fees. No extra costs.

4. Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your payment account in 2 business days. Once your refund has been issued, you will receive a confirmation email.

Please include a slip with your Order ID number, full name, and reason for return inside the return package.

please contact veracrystaldiy@outlook.com, or +8615013312085 at Whatsapp.